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Are Your Families Satisfied With The Arrangement Conference?
It seems like a funeral director's work is never done. There are families to see, paperwork to complete, deadlines to meet, employees to train and a funeral home to maintain. In all of this activity, it's easy to forget that the families that come to your funeral home aren't used to making arrangements or seeing a roomful of caskets.
How do you think your families would answer the following questions?
- Did the funeral exceed exceed your expectations?
- Are you satisfied with the service you received?
- Would you recommend this firm to your friends?
- When the need arises, will you return to our funeral home?
If you can't confidently answer Yes to the above questions, you might want to consider making some changes to the way you conduct an arrangement conference. Every arranger has his or own style, but first and foremost, you want to ensure that your families:
- understand what will happen during the arrangement process
- learn what's possible
- get answers to their questions
- see the value in the products and services that they purchase
- experience no surprises
Lifetimes Arranger Training and the Family Advisor Arrangement System are two solutions for improving your arrangers' performance, creating consistent arrangement conferences and increasing family satisfaction.
But don't take our word for it. Throughout the Arrangement Process area, you'll see stories of funeral homes just like yours who have successfully implemented one or both of these programs with great results.
If you like what you see, contact your Aurora representative or Aurora Answers at 800.457.1111. | |
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